Return & Shipping Policy

Shipping, Return & Refund Policy

Effective Date: August 4, 2026

Thank you for shopping with CZARQUE. We are committed to delivering your orders safely and on time. Please read our Shipping, Return & Refund Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed, shipped, or delivered on Sundays or public holidays.

  • During peak seasons, festive sales, or promotional events, order processing may take slightly longer. If there is a significant delay, we will notify you via email or phone.

Delivery Timeline

Estimated delivery times are:

  • Standard Delivery: 3–7 business days

  • Metro Cities: Usually 2–5 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier service availability.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.

  • Free shipping may be available on selected products or promotional offers.

Order Tracking

Once your order has been shipped, you will receive an email or SMS containing your tracking details. Tracking information generally becomes active within 24 hours.

Delivery Delays

Although we strive to deliver every order on time, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government restrictions or unforeseen circumstances

CZARQUE is not responsible for delays caused by courier partners after dispatch.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us within 48 hours of delivery.

  • Share clear photographs of the package and product.

  • We will coordinate with the courier partner to resolve the issue as quickly as possible.

Return & Refund Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

You may request a return within 7 calendar days of receiving your order if:

  • The product is unused.

  • The product is in its original condition.

  • All original tags, packaging, accessories, and invoices are included.

  • The item is not damaged due to customer misuse.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized jewellery

  • Earrings (for hygiene reasons)

  • Clearance or sale items

  • Gift cards

  • Products damaged due to misuse or improper handling

Refund Process

After we receive your returned product:

  1. The item will be inspected.

  2. We will notify you regarding the approval or rejection of your refund.

  3. If approved, the refund will be processed to your original payment method.

Refunds are generally credited within 5–10 business days, depending on your bank or payment provider.

Exchange Policy

We replace products only if:

  • You received the wrong item.

  • The product is defective.

  • The product was damaged during transit.

Exchange requests must be submitted within 48 hours of delivery, along with photographs of the product and packaging.

Return Shipping

  • Customers are responsible for return shipping charges unless the return is due to our error (wrong, defective, or damaged product).

  • Original shipping charges are non-refundable unless required by applicable law.

For valuable returns, we recommend using a trackable courier service. CZARQUE is not responsible for return shipments lost in transit.

Cancellation Policy

  • Orders can be cancelled only before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled.

  • If eligible, the refund will be processed to the original payment method.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact us.

CZARQUE

Email: czarque4@gmail.com

Phone: +91 89201 73703

Address:
Kishangarh, Vasant Kunj
New Delhi – 110070
India